"They're so accessible and have inspired me on my career pathway."

"I didn't achieve at school, but they've really encouraged me to take up learning again after many years."

Service delivery approaches are highly effective. Employers, learners and staff described how service delivery is highly effective in enabling the organisation to realise key measurable goals."

“First Step Training is a training provider with a very strong commitment to a quality approach. The quality approach is evident with its own leaners as well as supporting other companies with their staff development. The feedback and support offered to the learners is excellent.”

“The learners included within the report have completed their Q3ASS4 and Q4VER qualifications respectively. They can be claimed for and should be commended for correct assessment/IV practices being shown. The centre have an experienced assessor and IV in place. I have agreed with each assessment and IV decision made on both learners. The centre have suitable management systems in place. The tracking and enrolment processes have been tested as part of my remote visit.”

"The centre have demonstrated an IV, who has ensured both learners have been supported by the assessor and working towards an appropriate IV strategy. The centre have devised suitable delivery models, ensuring they have met the required guided learning hours for each qualification. I am happy to allocate a compliant, low risk rating in all areas for the centre."